This is a metric f**k ton of fine print. Why are you here and why do you care? LOL

Scroll down if you really want to know.

Here's the deetz:


By placing an order via our website (www.theflannelcrew.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.

When you place an order at the end of the check-out process (by clicking "Pay Securely"), we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may reject your order for the following reasons:

  • the goods are out of stock or unavailable;
  • we cannot authorize your payment;
  • we reasonably believe that your order contravenes our Fair Purchase Policy (set out below);
  • we are not allowed to sell the goods to you;
  • you are not allowed to buy the goods from us; or
  • there has been a mistake on the pricing or description of the goods.

A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.​

In order to contract with The Flannel Crew you must be over 18 years of age. The Flannel Crew retains the right to refuse any request made by you.


We use trusted third party logistics providers to deliver our goods. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible. Please see our shipping information page for further information.

If there is a delay in delivering the goods we will inform you of this via email and the goods will be dispatched as soon as available.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.

We may need to deliver your goods in separate installments. If that is the case we will let you know in advance.

Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at your own risk once delivery has been made by our logistics provider.


Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel the order and you have already paid for the goods, you will receive a full refund.​

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.


Payment can be made via our secure check out pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). You can also pay using PayPal or PayPal Credit. Card charges will appear on your statement as "The Flannel Crew".

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card, bank account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.

The cost of international products and services may fluctuate.

All prices are quoted in Canadian Dollars and do not include additional provincial or federal taxes. 


All prices listed on www.theflannelcrew.com are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase unless your items are pre-order items in which case we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on www.theflannelcrew.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as soon as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.

If your delivery address is outside of Canada, you may be required to pay import duties and taxes when your Flannel Crew order reaches your destination country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and dispatched from the Canada.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.


At The Flannel Crew we buy from our suppliers with an agreement to sell to private customers, retailers and distributors.

We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please contact us. 


We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • the goods;
  • our service to you; or
  • any other matter;

please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know of additional measures on a case by case basis. 

Have any questions about this? Check out our Frequently Asked Questions or get in touch with the contact form below.

Collapsible content

Can I join The Flannel Crew?

The short answer is no. The long answer is it's invite only. We only bring on people we've known long enough that we can guarantee that they embody the values of the team and want to ensure a good culture fit. Anyone you see on our "CREW" pages are vetted and solid humans you could introduce to your parents or your boss. They're true ambassadors of the sport! Also, our sponsors don't like the fact we're as big as we are, and are tapped with our current roster. Sorry pals! If you hang out with us enough and support our vision, it may happen organically.

Can I get a sweet deal on a Flannel?

To be honest, we're not a high volume producer and we're trying to ensure we're selling a high quality product (it's a tenet of our brand afterall). Here's a pro tip amigo, subscribe to our email list. Just scroll to the bottom of the page! Any sales we have will be announced there. Also, we do sell them a smidge cheaper and can save you the shipping if you come to an event.

How can I track my order?

If you check your emails, there should be one sent for confirmation and directly after. Both will have a tracking link. We apologize for any delays getting your order out, this is a secondary thing for us and many of us have full time jobs. If it's urgent, please let us know and we'll do our best to expedite it!

What's your return policy?

We have a 69-Day Shredisfaction Guarantee. If you're not happy with the product, we'll give you your money back if you ship it back to us. Fair and square!

However, if you shrink it in the dryer or wipe out trying a new trail feature for the first time, that's on you. Sorry pal. We will give you a discount to replace it though!

Think of it like a crash warranty on your bike.

Where are you located?

Our home base is in Calgary, Alberta. We don't have an office, warehouse or similar. It's literally our garages. We're a home based business.

When does Moose Mountain Road open?

May 15th. The same as every year. Thank you for searching for this and not pestering the folks at MMBTS for an answer LOL.

Will you ever stop partying?

Hell no.

How do you give back?

Good question! We donate a portion of our profits every year to local trail societies to keep the trails alive. It's not a 1% rule or anything like that, but to put it in perspective - it costs us roughly $1200 to run a movie premiere and we donate the ticket sales to the trails. We also are broke as heck. We'll let you do the math.